One address. The right context.

Choose a subject

Every message goes to the same Gerai mailbox. These links only prepare a useful subject line; they do not send information until you send the email.

• Request early access

  Tell us your country, products and whether you want to prepare your shop yourself or need assistance.

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• Merchant support

  For an account, storefront, order, payment, shipping or WhatsApp issue.

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• Privacy or legal

  For personal-data requests, contracts, rights notices or policy questions.

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• Security report

  For a suspected vulnerability, unauthorized access or security concern.

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What to include

Send only the information needed to understand and verify the request. Do not email passwords, payment-card details, private keys or unnecessary identity documents.

In every message

Your name, business name, contact email and a short statement of the outcome you need.

For early access

Country, product category, approximate catalogue size and the channels used today.

For support

Store domain, order reference if relevant, steps taken, expected result and actual result.

For a visible error

Exact message, page address, device and browser, plus a redacted screenshot if useful.

For privacy or legal

The right, document or processing activity involved and enough detail to locate the account.

For security

Affected address, reproducible steps, observed impact and a safe way to follow up.

Early access and assisted setup

Public registration is not open. Tell us what you sell, your country and whether you are starting a new shop or moving an existing catalogue. We will discuss access, market eligibility and any setup help you need. If you already have an invitation, use the link you received. Preparing a shop does not publish it; launch requires Gerai review and agreed terms.

Support requests

Keep one issue per email where practical and remove customer information that is not needed for diagnosis. For an order-specific problem, include the Gerai order reference rather than copying a buyer’s full personal or payment details into the message. If the issue changes, reply in the same thread so the investigation remains connected.

Privacy and legal requests

State whether you are contacting us as a merchant, buyer, website visitor, authorized representative or procurement team. For a request to access, correct or delete personal data, identify the relevant account or transaction without sending more identity data than necessary. We may ask for proportionate verification before acting on a rights request.

Security reports

Please report suspected vulnerabilities privately to hello@gerai.shop. Describe the issue without accessing data that is not yours, disrupting the service, or publishing exploit details before Gerai has had a reasonable opportunity to assess them. If sensitive evidence is required, ask us to arrange an appropriate transfer method before attaching it.

Response expectations

This page does not promise fixed support hours or a universal response time. We review and route messages according to their subject and context. Any service level or escalation arrangement for a merchant applies only when it has been agreed in writing during procurement or contracting.