Done-for-you localised commerce · Indonesia & Malaysia
Gerai builds Southeast Asian brands a storefront they own — with QRIS, DuitNow, e-wallets and cash-on-delivery working from the first hour, live courier rates at checkout, and WhatsApp treated as a way to buy rather than a help desk. Here is exactly what happens on each of those seven days.
Both routes end in the same reviewed storefront. The difference is what you hand over on day one and how we prepare it.
New seller
For a brand launching its first owned online shop from a product list, ordinary photographs and a clear point of view.
You do not need an existing store, export file or technical team.
Migrating seller
For a merchant bringing an existing catalogue across while keeping current sales channels running during the move.
This is a managed catalogue transfer, not automatic marketplace sync. Shopee, TikTok Shop and other marketplace orders do not sync into Gerai today.
A product list — names, prices, stock — in whatever spreadsheet you keep it in, and the photographs already sitting on your phone. Then about forty-five minutes on a call to choose a direction for the shop and point your domain at us.
What we need from you: that call, and a signature on the payment-gateway and courier paperwork. Nothing else, and nothing technical.
Your spreadsheet goes through the catalogue pipeline: studio-grade product imagery generated from your own snaps, and descriptions written in Bahasa Indonesia or Melayu in your brand’s tone of voice.
Then a human reads every row and fixes what the machine got wrong. Nothing reaches a live shop without someone having looked at it.
We open your payment sub-account and walk you through the KYC, connect your courier accounts, and set your shipping origin so rates quote correctly at checkout from your real account rather than a guess.
QRIS · virtual account · GoPay · OVO · DANA · cash on delivery
Shipping: JNE, J&T
FPX · DuitNow · Touch ’n Go · cash on delivery
Shipping: EasyParcel
Worth being exact about: your buyers’ money settles from the licensed payment gateway straight into your own bank account. It never passes through Gerai.
Your shop gets a WhatsApp number with a branded assistant on it. It answers the two questions everyone actually asks — show me the catalogue, where is my order — and hands anything else to you by name, without ever pretending to be a person.
After that, order confirmations, payment receipts and shipping notices send themselves from a template library that already clears WhatsApp’s rules.
The assistant offers the two things buyers ask for, and escalates the rest.
Products can be browsed without leaving the conversation.
Receipts and tracking arrive on their own.Domain pointed, shop published, and one training session on the app you will actually use — which is a phone, not a desktop dashboard. Then the link goes into your Instagram and WhatsApp bios, and the first order lands in the same queue whether it came from the web or a chat.
From then on: hosting, SSL, backups, upgrades and support are ours. There is nothing for you to update, ever.
Not a template licence and a login — a finished shop, with the unglamorous parts already done.
Your name, your domain, your photography. Bilingual from the start and built mobile-first, because that is where your buyers are.
Built from your spreadsheet and photo dump, in your brand’s tone, reviewed by a person before anything publishes.
QRIS, virtual accounts and e-wallets in Indonesia; FPX, DuitNow and Touch ’n Go in Malaysia; cash on delivery in both, with a confirmation step.
Quoted at checkout from your real courier account and your shipping origin, so the buyer pays what the courier charges.
A branded assistant, pre-approved notification templates, and monitoring of the quality rating Meta assigns your number.
A web order and a chat order are the same object, with the same statuses and the same buyer notifications. Unpaid orders expire by themselves.
Takings, orders, guarded cash-on-delivery confirmation, one tap to the buyer’s WhatsApp, and your own price and stock edits.
Customers and orders export whenever you ask. If you ever want to take over, we hand you the whole site as code in your own repository.
Everything above exists so that this is all the work: see what came in, accept it, send it. It is phone-first on purpose — our merchants are on a scooter, in a studio or behind a counter, not at a desk.
Two countries, two languages, two currencies, three completely different brands — and one platform underneath. Every product photograph came from the merchant’s own snaps.
Seven working days, and it holds because the work is the same every time: no discovery phase, no wireframe rounds, no change requests billed by the hour. The clock starts when your product list and paperwork arrive, and the honest dependency is you — the gateway KYC needs your signature and we cannot sign it for you.
Keep all of them. The shop link goes into the bios and chats you already use. What it adds is a direct channel with your own brand, your customer list in your own hands, and an operating relationship defined in your Gerai merchant agreement rather than by a marketplace account.
Not us. Payments settle from the licensed gateway directly into your own bank account. Gerai never touches the funds.
Customers and orders export any time you ask — it is yours. For a clean break we hand over the whole site as code in your own repository, so nothing depends on us continuing to exist.
Within limits we will state plainly. The WhatsApp assistant handles catalogue and order-status questions and escalates everything else to a human. It is labelled as a shop assistant and never claims to be a person. If you want an agent that answers open-ended product questions, that is a different conversation and we would rather have it honestly.
They are generated from the merchant’s own photographs of their own products, then reviewed by a person before publishing. Nothing on a live shop is stock imagery.
Not today. Marketplace order sync is planned work, not a live runtime or a promised release date. Gerai Ubah can move your catalogue by concierge CSV or catalogue transfer, but orders from Shopee, TikTok Shop and other marketplaces continue to run in those channels until a supported integration is released.
The three shops above carry five or six each because that is what those brands sell. The platform is not limited to that — tell us your catalogue size and we will tell you what the build looks like.
The fastest way to judge any of this is not a deck. Give us a spreadsheet of what you sell and the photographs you already have, and we will walk you through a working storefront built from them — buyer journey, WhatsApp channel and merchant app, end to end.